Frequently Asked Questions
Find answers to common questions about our services
What areas does Wellaroo serve?
Wellaroo currently serves senior living facilities throughout Indiana, with plans to expand to neighboring states. Contact us to check availability in your area.
How quickly can a provider arrive for urgent visits?
For urgent requests, our average response time is 2 hours. We have providers available 24/7 for emergent needs.
What types of facilities do you work with?
We partner with skilled nursing facilities (SNFs), assisted living communities, memory care centers, independent living communities, and CCRCs.
How does billing work?
We bill Medicare, Medicaid, and most major insurance plans directly. There is no cost to the facility for our services.
Are your providers board-certified?
Yes, all Wellaroo providers are board-certified Nurse Practitioners or Physicians with specialized training in geriatric care.
What services do you provide?
We offer acute care visits, chronic disease management, medication management, annual wellness visits, wound care, and cognitive assessments.
Can families request visits for their loved ones?
Yes, family members can request visits. We work closely with families to ensure their loved ones receive the best possible care.
Do you provide after-hours care?
Yes, we offer 24/7 availability for urgent medical needs. Our providers are always on call to support your facility.
How do I become a partner facility?
Contact us through our partner page or call (877) WELLAROO. We will schedule a consultation to discuss how Wellaroo can support your facility.
What is the cost to partner with Wellaroo?
There is no cost to facilities to partner with Wellaroo. We bill insurance directly for all services provided.